Microsoft Surface Support Plan

  Standard Microsoft Extended Hardware Service Microsoft Complete for Business Microsoft Complete for Enterprise
Plan Basics
Warranty Coverage Included With purchase With purchase With a purchase of 250≤ devices
Plan Length 1 year 2 years 3 or 4 years 3 years
Activation

Activated on the day customer receive the device

Can be added up to 45 days from date of purchase

Can be added up to 45 days from date of purchase

Warranty must be added to all devices at time of purchase

Exchange Timeline 5–8 days 2–3 days 2–3 days 2–3 days
Hardware Service
Manufacturing defects for your Surface device including battery
Accidental Damage Protection
Coverage for drops, spills, power surges, etc.
Support for Your Business
Surface set-up support 90 days 90 days 3 or 4 years 3 years
Surface Data Eraser tool
Onboarding Experience
Device Replacement
Prepaid Shipping
Advanced Exchange
Microsoft Store Exchange
1% non-bootable claims
Expedited Shipping
Accidental Damage Claims Pool 200% of devices purchased

*Surface accessories that are sold separately (e.g. video adaptors, Touch or Type Covers, Docking Stations) are covered by the standard warranty only

Standard Warranty
Surface devices, Surface Pens, Surface power supplies and all in-box accessories are covered under the standard warranty of 1 year. The standard warranty covers defects in manufacturing and failures where there is normal use of the device according to the product use instructions.

Microsoft Extended Hardware Service (EHS)
While Surface devices come with a limited standard warranty, you may want to consider purchasing an extended warranty plan which extends hardware service coverage to 3 years through an Authorized Device Reseller (ADR). There is a 45 day grace period to purchase an extended warranty plan after your Surface purchase.

Microsoft Complete for Business
Microsoft Complete for Business includes:

  • Extends Hardware Service Coverage (EHS) to 3 or 4 years
  • Accidental Damage Protection — Limit 2 Claims per warranty period; No Deductible Charge.

Both Extended Hardware Service and Microsoft Complete for Business require purchase of coverage within 45 days after device purchase. Business extended warranties are transferable.

For more information on Warranty, please visit http://www.microsoft.com/surface/en-sg/support/business.